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1. Introduction

Customer satisfaction is a top priority. This Return & Refund Policy is designed to provide a clear, fair, and transparent process for returns, refunds, and exchanges.

2. 30-Day Return Guarantee

If you are not completely satisfied with your purchase, you may return the item within 30 days of delivery for a refund or exchange, subject to the conditions below.

3. Eligibility for Returns

To qualify for a return:
  • The item must be unused, unworn, and in original condition
  • The product must not be altered, resized, or set into jewelry
  • All original packaging, certificates, and documentation must be included
  • The return request must be made within 30 days of delivery
Non-returnable items:
  • Custom-made or special-order items (unless defective or damaged upon arrival)
  • Final sale or clearance items
4. How to Initiate a Return

To start a return:
Contact customer support through the website or order page
Provide:
  • Order number
  • Reason for return
  • Photos (if the item is damaged, defective, or incorrect)
  • Once approved, you will receive return instructions and authorization
Returns sent without prior authorization may not be accepted.

5. Refund Process

Refunds are issued to the original payment method
Processing time is typically 5–10 business days after the returned item is received and inspected
You will be notified once your refund has been processed

6. Shipping Costs

Original shipping charges are non-refundable, unless the return is due to an error or defective item
Return shipping costs are the customer’s responsibility, unless the item is incorrect or defective
For safe returns, it is recommended to use a trackable and insured shipping method.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:
  • Contact support within 48 hours of delivery
  • Provide clear photos and order details
  • A replacement, exchange, or full refund will be arranged at no additional cost
8. Inspection & Approval

All returned items are inspected upon arrival. Refunds or exchanges are approved only if the item meets the return conditions outlined in this policy.

9. Exchanges

Exchanges are subject to product availability. If the requested item is unavailable, a refund or alternative option may be offered.

10. Policy Updates

This policy may be updated at any time without prior notice. Continued use of the website indicates acceptance of the latest version.

11. Contact Support

For questions regarding returns, refunds, or exchanges, please contact customer support through the website’s contact page.

12. Shop with Confidence

Every product is carefully selected and quality-checked to ensure customer satisfaction. This policy is designed to give you confidence and peace of mind when making a purchase.